TOPS

FREQUENTLY ASKED QUESTIONS

1. What are the delivery times?

Each order is carefully prepared and delivered within 7–14 business days, depending on your location. A tracking number will be shared once your package is shipped.

2. Can I return or exchange an item?

Yes. You have 14 days after receiving your order to request a return or exchange, provided the item is unworn, unwashed, and in its original condition.

3. What if my item is damaged or incorrect?

We take quality very seriously. If you receive a faulty or wrong item, please contact us immediately with a photo, and we will arrange a replacement or refund.

4. How do I find my size?

Each product comes with a detailed size guide. We recommend checking it before purchasing to ensure the perfect fit.

About PYLIO

PYLIO was born from the idea that movement is more than exercise - it is art. We curate timeless activewear and Pilates essentials, crafted with premium fabrics and elegant design, made to move with you and for you.

Our Values

At the heart of PYLIO lies a commitment to elegance, quality, and respect. Our collections are cruelty-free, skin-friendly, and designed to embody effortless strength. Every piece reflects our belief in minimal design, maximum comfort, and conscious creation.

Careers

We are always looking for passionate minds who share our vision of elegance in motion. Whether in design, marketing, or community building, PYLIO is a space where creativity and purpose meet. Future opportunities will be shared here.

Press & Media

Discover PYLIO through editorials, features, and collaborations. For press inquiries, media kits, or partnership opportunities, please contact us.

1. How quickly will I receive a response from PYLIO?

We strive to answer all messages within 24–48 business hours. Every request is carefully reviewed by our team to ensure you receive the highest level of care.

2. Why don’t I always get an instant reply on chat?

As a curated boutique, we take the time to give each client a thoughtful answer. While responses may not always be immediate, we guarantee that every message is handled with attention and precision.

3. What is the best way to reach PYLIO?

For order updates or product questions, you can use our Contact Form, send us an email at support@pylio.com, or reach out via live chat during our opening hours.

4. What if my request is urgent?

If your concern relates to a damaged or incorrect item, please include your order number and a photo in your message. This will allow us to assist you as quickly as possible.